Live Translation Pricing & PlansPay only for what you use

1 credit = 1 minute × 1 target language. For example, a 1-hour event with 2 target languages uses 120 credits (60 minutes × 2 languages). Listeners are never billed. Multi-mic 2× costs twice as much and applies only when two speakers arrive on separate channels and are handled separately; several microphones mixed into one feed stay at the standard rate.

The broadcast stops automatically when the balance reaches zero. The operator display shows remaining time at the current usage rate so you can finish or top up beforehand.

There is no plan-based session time limit while you have enough credits. Usage follows the time your broadcast stays live, including silent breaks. Stop the broadcast during a break and restart when ready. For a multi-day event, add up each day’s actual broadcasting time.

Yes. Monthly credits on subscription plans roll over for up to 6 months. On-demand credits are valid for 12 months from purchase, and every new purchase extends the expiry of your whole top-up balance.

Listener numbers never change the price and no plan meters listener seats. During a Pro subscription, or once an account has been granted 1800 credits in total (kept permanently afterwards), the same account can run up to 3 rooms at once; other plans can use 1 room. Rooms share the account’s languages, event context, glossary and credits, but each live room consumes credits independently according to its duration, target languages and Multi-mic setting.

Yes. Cancel at any time from your billing settings, which opens the Stripe customer portal. Your plan stays active until the end of the current billing period, and credits already in your balance are kept rather than cleared when it ends.

Every new account gets 20 credits and up to 2 target languages per session, with the listener experience unchanged: same scan-to-join link, same audio plus subtitles. Your own logo, event title and banner colours are included; stage password and custom event link are paid features.

Choose On-demand for occasional events: buy when needed, with no auto-renewal and credits valid for 12 months. Pro suits a regular schedule: monthly credits, plus concurrent rooms and a branded subdomain from day one. Both let you personalise the link and QR code in Console → Settings → Custom event link. Cumulative allotments of 1800 credits (3 Pro months) make the subdomain and concurrent rooms permanent. Buying a pack during a subscription adds credits without changing your plan.

Check that you are signed in to the account used for the purchase, then refresh Console. If the balance is still incorrect, email contact@eventranslate.com with the payment receipt or order details and your account email so we can check.

Yes. Remote technical support costs £99 per event day. It covers a 30-minute remote tech check before the event, a WhatsApp and phone hotline from at least 60 minutes before you start, and remote diagnosis if something goes wrong. The actual fee varies with the time needed; we usually stay online for up to 3 hours. Email contact@eventranslate.com at least 3 working days ahead to book. On-site attendance and operating the broadcast for you are not included; on-site support is available in the UK only, by quote, with the same 3 working days of notice.